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High Satisfaction Scores Recognized for Radiology Department

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Greene County Medical Center’s radiology department was honored at an employee reception on Monday, August 4, for their patient satisfaction scores being above the 90% rank for the past three consecutive quarters. Executive Director of Outpatient Services Joan Overby stated, “I feel extremely proud but not remotely surprised. The entire radiology team consistently demonstrates their dedication to their patients with a strong work ethic and selfless commitment.”

Patient satisfaction scores are derived from patient surveys sent out randomly through Press Ganey Associates, Inc., the nation’s leader in supporting and improving the patient experience for over 10,000 health care organizations.

The medical center views satisfaction surveys as a significant voice of the patient and takes scores and comments seriously in making adjustments or changes to services and the facility when warranted. Surveys are also used to recognize staff members for taking very good care of patients in all areas of service – registration, facility, test and treatment and overall assessment of the medical center.

Press Ganey Patient Experience Advisor Anne Grill noted, “Radiology is in the top 10% of the country for their overall rating, and the top 8% for the test & treatment section.”

Department recognitions for reaching patient satisfaction goals will now be done on a regular quarterly basis.