FAQ  | Greene County

Frequently Asked Questions about MyUnityPoint

What is MyUnityPoint?

MyUnityPoint is a free, privacy-protected website and mobile app for patients and care givers. It helps our patients keep track of their personal medical history and test results.

What can I do with MyUnityPoint?

Registered hospital patient users of MyUnityPoint can:

  • Review lab results and radiology results
  • Review personal medical history such as vitals, immunizations and providers seen at Greene County Medical Center or any other UnityPoint Health affiliate

Who can use MyUnityPoint?

Anyone who is at least 18 years of age and is a patient of Greene County Medical Center can register to use the service.

When can I see my test results in MyUnityPoint?

Your test results are released to your MyUnityPoint account after your provider has reviewed them, generally within 1-5 days.

Can MyUnityPoint be used to view health information for my child or someone I care for?

One of the most popular features of MyUnityPoint is proxy access. This allows users to see health information for:

  • Their children 11 and under, and
  • Anyone 12 and over they have the legal right to make health decisions for (legal documentation is required). This includes children ages 12-18 and adults.

There is a link to allow signup for proxy access on the entry screen at Chart.MyUnityPoint.org. Separate forms are available for a pediatric proxy request and an adult proxy request. Completed forms may be returned by fax (866-846-7864) or regular mail to UnityPoint Health, Attn: MyUnityPoint Registration, 118 2nd Street SE, Cedar Rapids, IA 52401.

How do I sign up?

You will be given a MyUnityPoint activation code during your hospital visit. This code will enable you to log in and create your own user name and password. You sign up by going to Chart.MyUnityPoint.org and entering your activation code. This activation code is good for 30 days in the event that you did not complete registration in the hospital.

Or, if you were not issued an activation code, you may request one by going to Chart.MyUnityPoint.org, selecting "sign up now" and clicking "contact us to register." You will receive your activation code and information about how to complete registration within three business days.

I forgot my password. What should I do?

You may click the "Forgot Password" link on the sign-in page at Chart.MyUnityPoint.org to reset your password online. You may also contact our support team at MyUnityPointSupport@unitypoint.org or call (877) 224-4430 Monday through Friday from 8 a.m. - 5 p.m. CST to request a new, secure password.

Can you send me a new activation code? I lost it, let it expire or did not receive it.

For your security, your activation code expires after 60 days and is no longer valid after the first time you use it. You may request a new activation code by selecting "sign up now" and clicking "contact us to register." Your request will be validated and returned to you within three business days. Or, you may contact us at MyUnityPointSupport@unitypoint.org or (877) 224-4430 Monday through Friday from 8 a.m. - 5 p.m. CST. After we verify your information, a new code will be sent to you via U.S. mail. Privacy issues prevent us from emailing a new activation code to you.

I want to "bookmark" or set a "favorite" link to the MyUnityPoint login page. What is the best link to save?

Please use Chart.MyUnityPoint.org.

Can I access MyUnityPoint from my mobile device?

Yes. There is a web-based version of MyUnityPoint accessible from most mobile devices. You can also download a free MyUnityPoint mobile app from the iPhone App Store or Android Market by searching for MyChart. After download, just select MyUnityPoint from the app's provider directory.

I'm already enrolled for the current McFarland portal, "MyChart." Do I need to enroll again?

MyUnityPoint is for patients of Greene County Medical Center and all other UnityPoint Health affiliates. It is separate from the "MyChart" used by McFarland Clinic. So, yes, you need to enroll in this new portal system to see your hospital inpatient and hospital outpatient services information. The EPIC medical record system is used by medical professionals around the country, allowing providers access to medical records in hundreds of facilities.

Why is the term "MyChart" used when referring to MyUnityPoint?

When you see this, don't confuse it with the McFarland Clinic "MyChart" system. MyChart is a universal term and is one of the applications UnityPoint Health uses to power its MyUnityPoint patient portal. You may come across the MyChart name from time to time when registering for access or using a mobile device to access records and health management tools.

What is your Privacy Policy?

MyUnityPoint is owned and operated by UnityPoint Health and is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care and privacy given your health records and will never be sold or leased by UnityPoint Health.

Who do I contact if I have further questions?

If you have technical questions about the service, email our support team at MyUnityPointSupport@unitypoint.org, or call (877) 224-4430 Monday through Friday from 8 a.m. - 5 p.m. CST.

MyUnityPoint should not be used for urgent needs.  For medical emergencies, call 911.